The future of banking customer service blends the use of digital and personal experiences

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Over the last decade, digital banking tools like mobile apps, online banking and automatic payments have gained popularity as customers come to appreciate their added convenience and security. Social distancing restrictions have accelerated this trend even further, with many customers learning to deposit checks from home and apply for loans online. As a U.S. Bank digital accelerator in Albuquerque, I believe digitization has the potential to transform nearly every aspect of banking – yet it’s…
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The future of banking customer service blends the use of digital and personal experiences

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